Online Photo Submission FAQ

1. Where is the Online Photo Submission Application?

Click on the Get Started now in the header bar above on destkop or under the header menu if on mobile.

2. Who is eligible to use the Online Photo Submission Application?

Current students, staff, and faculty are eligible to use the online photo submission process.

3. How do I find my Point Park Domain Account username and password?

For more information, visit the Point Park Domain Account page.

4. What are the requirements for the photo submitted?

To ensure your photo is accepted, you must meet the following criteria:

Acceptable Pioneer Card Photos

  • Recent color photo of yourself
  • Acceptable file format: .jpg file format only
  • Neutral, smooth background (NO patterns, textures, or scenic backgrounds)
  • Bright, even lighting
  • Face straight ahead, looking directly into camera
  • Centered, frontal view of full face
  • Cropped from just above the top of the head to the shoulders
  • Eyes open and visible
  • Wear prescription glasses if you normally do so (NO glare on glasses)
  • NO gestures or exaggerated facial expressions
  • NO hats, sunglasses or any other article that may obstruct the face or hair. Religious accommodations are made for headpieces if worn daily for religious purposes; however, they should not obscure or cast shadows on the eyes or any other part of the face
  • NO other visible people or objects
  • Overexposure or underexposure may render the photo unusable

All professional photos are copyright protected. Senior portraits, business portraits, or other copyright-protected images will not be accepted.

Unacceptable Pioneer Card Photos

  • Hats, sunglasses, or other items that obscure your face
  • Glare on glasses
  • Other visible people or objects in the photo
  • Inappropriate expression or gestures
  • Senior portraits, business portraits, or other copyright-protected images
  • Photos cropped from government-issued id (e.g. driver's license)

5. Do I need to notify the ID Center once I upload my photo?

No, once you submit your photo you do not need to take any additional action to notify us. All communications regarding the status of your Pioneer Card will be sent to your Point Park email account. Please check your email periodically to verify the status of your submission. You should receive a response within three business days.

6. How will I know if my photo was accepted?

The ID Center will send an email to your email address to inform you if your photo was accepted or rejected.

7. Where will I pick up my Pioneer Card?

New residential, commuter, and transfer undergraduate students will receive their Pioneer Card during Pioneer Experience, Point Park's orientation program for new students. Graduate students, staff, and faculty should stop by the ID Center during normal business hours to pick up their Pioneer Card. Online degree students will receive their card via the mail.

For office location and hours, see the ID Center page.

8. Can anyone else pick up my Pioneer Card for me?

No, you are the only person who may pick up your Pioneer Card.

9. How do I pick up my Pioneer Card if I don't get it during Pioneer Experience?

You may stop by the ID Center office during normal business hours. Please check the ID Center page for our current location and hours of operation.

10. Can I get a Pioneer Card if I do not submit a photo online?

You can visit the ID Center in person to get an ID card created instead. This website is provided as a replacement for those who are unable to do so.

11. Does obtaining an ID card cost anything?

There is no charge for your first Pioneer Card.

There is a $25 charge for a replacement card. If you have already been issued a Pioneer Card, by submitting your photo you are authorizing the ID Center to post a $25 charge to your student account.

Once a card is replaced, it previous versions of your card cannot be reactivated. The $25 charge is not refundable.

12. How can I contact the ID Center?

For office location and hours, see the ID Center page